FAQs
About BodyFirst
BodyFirst® is part of BodyFirst® Wellness Nutrition Pvt. Ltd., a science based sports nutrition, personal health and wellness group. BodyFirst® products aim to provide health supplements of the highest quality and ONLY the ingredients which have a lot of studies done by research bodies.
Our products are a class apart from what you get in the market. We have studied the market for more than 2 years before launching our brand and have come up with products which will completely satisfy your overall health needs in terms of taste, hygiene and compliance to recommendations. We never want you to miss even one dose. Hence all our products will always be on travel sachets. We are also working on even better forms for your utmost convenience.
The right way is to get a blood test done recommended by the doctor or an expert to know which nutrition the body is lacking. If the normal dietary intake is not able to fulfill that nutritional requirement, then we recommend that you take that particular nutrient supplement which fulfills the need.
We associate with the best toll manufacturers in the industry for the blending and packaging of our products. From the very beginning, BodyFirst® has always taken a hands-on approach to ensure that what we conceptualize is actually what our customer gets to ensure maximum benefits.
Website, Whatsapp:+91 81088 73698
Yes, BodyFirst does provide a range of vegan friendly products.
Most supplements are safe and offer significant health benefits. Normally, you should be able to get all the nutrients you need from a balanced diet. However, supplements can provide you with extra nutrients when your diet is lacking or certain health conditions trigger a deficiency.
You can drop us a review on our website bodyfirst.in or on our application. Alternatively, you can connect with us on mail support@bodyfirst.in or on Whatsapp:+91 81088 73698
Issue Related Queries
We urge you not to accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases. However, if you have received an item in a damaged/defective condition you can follow a few simple steps to initiate your return/refund within 14 days of receiving your order.
(My order-raise return request-choose reason for return)
Alternatively you can call our Customer Care or email us at support@bodyfirst.in , mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
If you have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 14 days of receiving your order.
(My order-raise return request-choose reason for return)
We will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact.
Alternatively, you can call our Customer Care or email us at support@bodyfirst.in , mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
We urge you do not accept seal open/ Tampered/Leaked/Damaged shipment box as returns won't be accepted in such cases. In addition, we request you to report anything suspicious you notice that may have led to missing product(s).
We request you to raise a request under My Order tab in the self help option, so we can dispatch or refund it for you at the earliest.
Alternatively, you can call our Customer Care or email us at support@bodyfirst.in , mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Please ensure that issue return and refund can only be requested within 7 days of receiving the product.
(My order-raise return request-choose reason for return)
You will be required to provide the information on the pack regarding the same while creating a return request.
Alternatively, you can call our Customer Care or email us at support@bodyfirst.in , mentioning your order number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Tracking and Delivery
You may have not received your order confirmation due to any of the following reasons:
- Incorrect contact information
- Unsuccessful order
- High traffic volume.
Yes, you can. Please mention so while ordering so we can keep a personalised track for supplements and merchandise ordered by you. This way we can ensure all your requirements are met regularly as it will be personalised for you.
Yes. Please go to my orders and you will be able to repeat a previous order from there.
Yes, you can. Kindly go to your address in settings and click on add address. You can add your address there. You can also add a new address during the order placement.
We Deliver Pan-India.
Delivery time varies according to your location and volume of orders we are facing. The large majority of our orders are shipped within 1 working day of the order, and delivered in 3-7 days from shipping.
In an unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the order, and send you an email informing you about the same. In such cases, your payment shall be refunded, in the manner you have made the payment.
Track your Order or Shipment. Enter your AWB number or Order ID to track the status of your order. You can find the AWB number and Order ID in the Email/SMS
Kindly call our Customer Care number provided or email us at support@bodyfirst.in
We offer FREE DELIVERY on all orders above Rs. 1000. You do not pay any shipping charges on ANY orders placed on www.bodyfirst.in or the website except for Cash On Deliveries.
No, There is no additional packaging fee.
Yes, additional products can be added prior to dispatch of the order. Typically, within 1 working day of the placing the order.
Incase we are unable to ship your order completely within 7 working days, your order will be cancelled automatically. However, we request availability of the customer or his/her representative for collection of the order.
Due to covid restrictions, The order may take longer to deliver. Please know , we try to deliver the product on time to the best of our ability.
Please select to get message updates to track the delivery where a number will be provided of the delivery guy.
If we fail to deliver your order within 7 working days of the order, we shall cancel the order, and send you an email informing you about the same. In such cases, your payment shall be refunded, in the manner you have made the payment.
BodyFirst Order Modification and Cancellation
Customers may cancel their order only if the order has not been dispatched yet. Any cancellation on orders after the product has been dispatched will not be undertaken.
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
In the event of a cancelled order or any items in your order, if you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
Please note that we can only refund the courier costs for returning an item where:
we sent you the wrong item, or
the item is damaged or faulty or
where you are returning a substitute or replacement item which you do not want to keep.
We will not refund courier cost for items found to be in good working order. Costs of returning the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
You can modify your shipping address prior to dispatch, typically within 1 working day of placing the order.
You can modify your contact details prior to dispatch, typically within 1 working day of placing the order.
BodyFirst Returns and Exchanges
You have 14 days to cancel your order under our 14-day return period policy, which starts on the day you receive the item. All items must be returned unused and in the original packaging as they were in when received by you.
Kindly follow the steps in ‘What to do to return your items to us’ on the website or on the application (My order-raise return request-choose reason for return)
All items must be returned unused and in the original packaging as they were in when received by you.
Yes, Products on sale can be returned as long as they are unused and in the original packaging as they were in when received by you.
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
Your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
Yes, you can return or exchange merchandise too within 14 days of receiving your order provided it is unused and in the same condition and packaging in which it had been delivered to you.
You can modify your order prior to dispatch, typically within 1 working day of placing your order. However, you can return your order within 14 days of receiving your order. All items must be returned unused and in the original packaging as they were in when received by you.
BodyFirst payments
We accept online payment as well as cash on delivery.
Yes, Cash on delivery payment option is available.
Yes, you most certainly can.
Yes, it is safe to pay for the products online.
Please contact our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
Shipping Charges will be applicable on all cash on delivery orders, regardless of the order value.
Vouchers/coupons can be applied at checkout, before making the payment.
No, 2 or more coupon codes cannot be applied on the same order.
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
You can call our Customer Care Executive at +91 8657923196 or email us at support@bodyfirst.in
If you have paid using a credit card your credit card shall not be charged for the above cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2 working days. However, the actual credit to your account will depend on your banks processing time, which may be 7-15 days. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.
All items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations. You will be able to find the same online too in 'my orders'.
No, There are no hidden charges while ordering over. Only purchase value which is all including and shipping charges are to be paid for.
General FAQ's
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